Shipping Policy

How much is shipping?

It depends on your location, what you order, and the shipping method you choose. We offer ground shipping, second day and freight shipping.

If you’re confused by a high price for a light item, consider the physical size of the item. Freight carriers utilize the greater of the actual weight or dimensional weight to calculate shipping charges. Dimensional weight is calculated as (length × width × height) / (dimensional factor). 

Note: Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

What shipping methods do you offer?

The shipping methods we offer are Ground, 2nd day and freight.

Do you offer expedited shipping?

Yes, two day shipping is available. Please note that shipment dates are based on when your order is placed.

How long does it take to process and ship my order?

In stock orders ship within 24 hours. If you place your order on a weekday after 4pm, Saturday, Sunday, or a holiday, it will be processed the next business day.

Special orders and temporarily out of stock parts may take longer. If a part is not in stock, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most orders are shipped within 2-3 business days. 

Q. How long does shipping take?

Depending upon your location, ground shipments usually take 2-14 days. Expedited shipping can take as little as two days. ALL ARRIVAL DATES ARE ESTIMATED, IT IS NOT A GUARANTEE.

Note: We cannot guarantee transit times for ground or expedited shipping. 

Will you provide tracking information?

Absolutely. We will email you your tracking information as soon as we ship out your order. You can also choose to activate SMS notifications during checkout.

If I ordered a part that’s out of stock, when will it ship?

As soon as possible. We will order the item when you place your order and as soon as it arrives, we’ll send it on to you. Once the special order is placed, it cannot be cancelled. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

Can you ship my order to multiple addresses?

Absolutely. We can accommodate shipping to multiple addresses. Just contact us and we’ll get it set up for you.

Do you ship to Europe, AK and HI??

We do ship to Europe Alaska and Hawaii. Additional shipping charges and delays may apply. 

Do you ship to APOs/FPOs?

Yes we do ship to APOs and FPOs. Additional shipping charges and delays may apply. 

Do you ship to PO Boxes or US Territories?

No we do not. All orders must be shipped to a valid home or business address in the continental US, AK or HI.

Do you offer COD orders?

No, we do not ship COD orders.

Do you ship internationally?

Yes We do ship.

Do you ship hazardous items?

We can ship some hazardous items via UPS.

Do you ship oversized parts?

Oversized shipments will have additional costs. We will contact you prior to shipping to get your approval on these added costs.

What if I never receive an order? 

Check your tracking number to see if it’s been delivered. If so and you don’t have it, your package was likely protected from loss, damage, and theft through Extend. If you need to file a claim, e mail or call us.

What happens if I refuse the shipment? 

Please see the returns page for more information

What if my address changes before my order ships? Can I change where you send my shipment?

No problem. Please call or email us and our customer service department will help make the necessary changes you need. (Additional shipping rates may apply upon the change of delivery location).

Please note: In the unlikely event an additional charge is necessary, one our staff members will contact you, via email or phone, with an exact amount of the additional charge for your approval. This will be done prior to shipping. We will always keep charges for shipping and handling to a minimum.